Terms and Conditions

Terms and Conditions

Scope of Application

Article 1
The Accommodation Contract and related contracts to be concluded between our Hotel (Ryokan) and the Guest shall be based on this Contract under the following terms and conditions of our Contract. Any matter not stipulated in this Contract shall be governed by ordinance and generally established practice.
When our Hotel (Ryokan) has agreed to conclude a Special Contract without conflicting with ordinance and established practice, the said Special Contract shall prevail.

Application for an Accommodation Contract

Article 2
02.01. The Guest who intends to apply to our Hotel (Ryokan) for an Accommodation Contract will be required to provide our Hotel (Ryokan) with the following particulars:
(1) Name(s) of Guest(s) to be registered.
(2) Date(s) scheduled for overnight stay and estimated time of arrival.
(3) Accommodation charge (according, in principle, to the basic accommodation charges described in the attached Schedule I).
(4) Other information considered necessary by our Hotel (Ryokan).

02.02. In the case that the Guest has requested, during his/her stay, an extension of an overnight stay beyond the date described in the preceding Paragraph (2) above, our Hotel (Ryokan) shall handle his/her request as a new application for an Accommodation Contract which has been made at the point in time when the said request has been made.

Conclusion, etc. of the Accommodation Contract

Article 3

The Accommodation Contract shall be considered to have been concluded at the time when our Hotel (Ryokan) has accepted the application described in the preceding Article, unless our Hotel (Ryokan) has certified that our Hotel (Ryokan) has not accepted the said application.

When the Accommodation Contract has been concluded under the provision of the preceding Paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by our Hotel (Ryokan) shall be paid by the date set by us, up to the maximum amount equal to the basic accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.

The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to penalty and then to compensation money in this order. If there is any balance left it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.

In the case that the Application Money described in Paragraph 2 of this Article has not been paid by the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become invalid, but limited only to the case where our Hotel (Ryokan) has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.

Special Contract Requiring Non-Payment of the Application Money

Article 4
Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where our Hotel (Ryokan) accept a Special Contract which does not require payment of the Application Money specified in the said Paragraph after the conclusion of the Contract.
When accepting an application for an Accommodation Contract, in the case that our Hotel (Ryokan) fails to request payment of the Application Money specified in the preceding Article, Paragraph 2, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, the Special Contract described in the preceding Paragraph shall be considered to have been accepted.

Refusal of the Conclusion of the Accommodation Contract

Article 5
The following are cases where our Hotel (Ryokan) will not accept the conclusion of the
Accommodation Contract:
(1) When application for accommodation is not based on this Contract.
(2) When there is no room available due to full occupancy.
(3) When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals.
(4) When the Guest seeking accommodation is clearly considered to be a patient with an infectious disease.
(5) When the guest seeking accommodation, a violent requesting act is carried out, or demanded a burden beyond the reasonable purview.
(6) When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying at our Hotel (Ryokan).
(7) When the provision of Article of the Ordinance (No. 5) issued by Kumamoto Prefecture is applicable.

The Guest's Right to Cancel the Contract

Article 6
The Guest may request our Hotel (Ryokan) to cancel the Accommodation Contract.
In the case that the Guest has cancelled the Accommodation Contract in whole or in part due to causes attributable to him/her (which is the case when our Hotel (Ryokan) has requested payment of the Application Money by prescribing the date due for such payment under the provision of Article 3, Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to such payment), payment of penalty shall be required as specified in the attached Schedule II, but in the case that our Hotel (Ryokan) has accepted a Special Contract described in Article 4, Paragraph 1 this provision shall be applied only to the case where our Hotel (Ryokan) has notified the Guest of his/her responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract. In the case that the Guest does not arrive by 8 p.m. on the day of an overnight stay without informing our Hotel (Ryokan) of a delay (or after the lapse of 2 hours past the scheduled time of arrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered to have been cancelled by the Guest and will be handled accordingly.

The Right of Our Hotel (Ryokan) to Cancel the Contract

Article 7
The following are cases where our Hotel (Ryokan) may cancel the Accommodation Contract:
(1) When the Guest is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals, or he/she is considered to have behaved in such a manner.
(2) When the Guest is clearly considered to be a patient with an infectious disease.
(3) When the guest seeking accommodation, a violent requesting act is carried out, or demanded a burden beyond the reasonable purview.
(4) When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our Hotel (Ryokan).
(5) When the provision of Article of the Ordinance (No. 5) issued by Kumamoto Prefecture is applicable.
(6) When the Guest smokes in bed or vandalizes fire protection facilities, or does not comply with the matters prohibited by our Hotel (Ryokan) (limited only to those matters necessary for fire prevention) among the rules of use prescribed by our Hotel (Ryokan).

Registration of Accommodation

Article 8
The Guest will be required to register the following particulars at the front desk of our Hotel (Ryokan):
(1) Name, age, sex, address and occupation of the Guest.
(2) Nationality, passport number, place entered and date entered, in the case of a foreign guest.
(3) Scheduled date and time of departure.
(4) Other particulars considered necessary by our Hotel (Ryokan).
In the case that the Guest intends to pay the charges described in Article 12 by using such means in place of currency as traveler's checks, accommodation coupons, credit card, etc., he/she will be required to show them at the time of registration described in the preceding Paragraph.

Time Allowed for Use of the Guest room

Article 9
The time allowed for the Guest to use the guest room of our Hotel (Ryokan) shall be from 3 p.m. till 10 a.m. of the following morning, except when the Guest stays for more than one night in succession, in which case the Guest may use the guest room all day except the day of arrival and the day of departure.
Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel (Ryokan) may accept the use of the guest room in hours other than those specified in the preceding Paragraph, in which case an additional charge will be required as specified below.
(1) Up to 3 hours in excess of the 3 hours 30% of the amount equivalent to the room charge
(2) Up to 6 hours in excess of the prescribed hours 50% of the amount equivalent to the room charge
(3) 6 hours or more in excess of the prescribed hours equal to100 % of the amount equivalent to the room charge.
The amount equivalent to the room charge as described in the preceding Paragraph shall be 70% of the basic accommodation charge.

Compliance of the Rules of Use of the Hotel (Ryokan)

Article 10
While staying in our Hotel (Ryokan), the Guest will be required to comply with the Rules of Use posted inside our Hotel (Ryokan) as prescribed by us.

Business Hours

Article 11
The business hours of principal facilities in our Hotel (Ryokan) shall be as follows. Details of the service hours of other facilities are explained in the pamphlet provided, displays at major points inside our Hotel (Ryokan), and the service directory provided in each guest room.

Payment of Charges

Article 12
The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in the attached Schedule I.
Payment of the accommodation charges, etc. described in the preceding Paragraph shall be made in currency or by other alternative means acceptable by our Hotel (Ryokan), such as traveler's check, accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from our Hotel (Ryokan) or is charged by our Hotel (Ryokan). In the case that the Guest has not stayed at our Hotel (Ryokan) at his/her discretion even after we have offered the guest room to the Guest and made it available for him/her to use, the accommodation charge will still be charged.

Responsibility of Our Hotel (Ryokan)

Article 13
In the case that we have inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate for the said damage, unless the said damage has been caused due to a cause not attributable to us.
Our Hotel (Ryokan) is covered by the Hotel (Ryokan) liability insurance to cope with emergencies in the case of fire, etc.

Handling In Case the Guest Room Contracted Is Not Available

Article 14
Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, our Hotel (Ryokan) shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to offer other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to us for not being able to offer the guest room, we shall not pay the compensation charge.

Handling of Checked Articles, etc.

Article 15
When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, our Hotel (Ryokan) shall compensate for the damage, unless the loss or damage has been caused by force de majeure. However, in the case of cash and valuables, we shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise we shall compensate for the damage up to the maximum amount of 150,000 yen.
When the Guest has brought into our Hotel (Ryokan) articles, cash and/or valuables but has not checked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on our part, except when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, in which case we shall compensate for the loss or damage up to the maximum amount of 150,000 yen unless we are intentionally or negligently responsible for such loss or damage.

Custody of the Baggage or Personal Belongings of the Guest

Article 16
When the baggage of the Guest has arrived at our Hotel (Ryokan) prior to his/her arrival, our Hotel (Ryokan) will keep it subject to our agreement given prior to its arrival, and will hand it to the Guest at the time when he/she checks in at the front desk.
In the case that the baggage or personal belongings of the Guest are found misplaced after he/she has checked out, our Hotel (Ryokan) shall ask the owner of such items for his/her instructions when the owner has been identified. However, when there are no instructions from the owner or the owner has not been identified, our Hotel (Ryokan) shall keep them for 7 days including the day when they have been found, and shall deliver them to a police station near our Hotel (Ryokan) after a lapse of 7 days.
The responsibility of our Hotel (Ryokan) regarding the custody of the Guest's baggage or personal belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article and to the provision of the preceding Article, Paragraph 2, in the case of the preceding paragraph.

Responsibility for Parking

Article 17
When the Guest uses the parking area of our Hotel (Ryokan), our Hotel (Ryokan) only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not our Hotel (Ryokan) has been asked to keep the key to the vehicle. However, our Hotel (Ryokan) shall be liable for compensation if and when the vehicle parked is damaged intentionally or negligently on our side while keeping the parking area under our control.

Responsibility of the Guest

Article 18
In the case that our Hotel (Ryokan) has suffered damage due to the intention or fault of the Guest, the Guest will be required to compensate to our Hotel (Ryokan) for the said damage.

Reservation made through our website

Article 19
Customers who attempt to make reservations using our website should use our reservation application form page, or send an e-mail to (info@asovilla.jp).
In the event that this hotel receives an application, we will send a confirmation e-mail to you within 48 hours at moment the reservation is considered to have been completed.

Resevations through a Travel Agent

Article 20
In the case that a travel agency makes reservations through our website, this hotel does not pay a commission.

Revision Terms and Conditions

Article 21
This hotel reserves the right to review and change these terms and conditions. In this case, the newest version of the terms and conditions will be applicable.
Please visit our web page to see the latest version (Japanese only)

Table1 Breakdown of Accommodation Charges (concerningArticle2-1and12-1)
内訳
Total amount to be paid by the guestAccommodation charges(1) Basic accommodation charge (Room charge or Room charge plus meal & beverage charge such as for breakfast)
Additional Charges(3) Additional food and beverage charge (except for those included in (1))
(4) Service charge [(3) 10 %]
Tax1. Consumption tax 2. Bath tax (at hot spring resorts only)
<Remarks:>
The basic accommodation charge is based on the table of charges posted at the front desk.
The charge for an elementary school child or younger is as follows:
If a child takes meals and uses bedding on the same basis as an adult: 70% of the adult's charge
If a child takes special meals and uses bedding for children: 50% of the adult's charge
If a child only uses bedding: 30% of the adult's charge
If a child (infant) does not take any meals or use bedding: free of charge. However, the hotel accepts no responsibility for the infant.


Table 2 Penalty (concerning Article 6) for Ryokans
No ShowDay of Accommodation1 Day Prior to A. Day 2 Days Prior to A. Day 3 Days Prior to A. Day4 Days Prior to A. Day5 Days Prior to A. Day6 Days Prior to A. Day7 Days Prior to A. Day14 Days Prior to A. Day15 Days Prior to A. Day30 Days Prior to A. Day
from 1 to 14100%100%50%30%30%-------
from 15 to 30100%100%50%30%30%30%------
from 31 to 100100%100%80%50%30%30%20%20%20%10%--
101 or more100%100%80%50%50%30%30%30%15%15%10%10%
Note:
The percentage is the percentage of the Penalty against the Basic Accommodation Charge.
In the case that the number of days for accommodation has been reduced, Penalty for One Day (first day) shall be charged, regardless of the number of days reduced.
In the case that the Accommodation Contract has been cancelled for a part of the Group (consisting of 15 members or more), the Penalty charged shall be for the number of the Group members equal to 10% (a fraction to be evened up) of the total number of the Group members booked for accommodation as of 10 days prior to the first day of occupancy (or the day when the Accommodation Contract has been accepted in less than 10 days prior to the first day of occupancy).

Vacancies and Reservations